Effective 13 June 2025
Warehouse & HQ
5335 El Torro St, Dallas, TX 75236, USA
📧 [email protected] | ☎ (218) 427-4860
Help-desk: Mon – Fri, 9:00 AM – 6:30 PM Eastern Standard Time (UTC-5)
1 | Which carriers move my order?
We partner with USPS, DHL, EMS, and vetted regional postal services. The carrier is auto-selected for speed and reliability to your ZIP code.
2 | How our clock works
| Milestone | Detail |
|---|---|
| Payment accepted | Processing starts the moment your card clears. |
| Business days | Monday – Friday, excluding U.S. postal holidays (New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas). |
| Daily cut-off | 5:00 PM EST (GMT-05:00, New York). Orders confirmed before cut-off queue for handling the same day; orders after roll to the next business day. (Example: an order at 6:15 PM EST Friday begins processing Monday.) |
3 | Delivery matrix
| Service | Handling Time | Transit Time* | Cost | Fulfil Days |
|---|---|---|---|---|
| Standard | 1 – 7 bus. days | 14 – 21 bus. days | $4.99 | Mon – Fri |
| Fast | 1 – 2 bus. days | 10 – 15 bus. days | $14.99 | Mon – Fri |
*Delivery Time = Handling Time + Transit Time. Most continental-U.S. parcels arrive in 4-9 business days overall, but weather, carrier volume, or remote ZIPs can extend this window.
4 | Tracking & status e-mails
- Order confirmation arrives immediately.
- Tracking link follows 1-2 business days later; check spam if missing.
- Carriers may need 3-7 days after label creation to post the first scan.
- If your package beats its ETA by 48 h, contact us and we’ll dig in.
5 | Made-to-order & personalised items
Custom graphics or sizing tweaks add 2-4 extra handling days. The product page and confirmation e-mail will flag any such lead-time.
6 | Where we currently ship
YES: Contiguous United States (48 states).
NO: Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO, or any international address. Orders placed to excluded regions will be cancelled and refunded automatically.
7 | Address accuracy rules
- Double-check suite numbers, street spellings, and ZIPs before you click Pay.
- Parcels returned for an invalid address can be re-shipped at your original rate.
- Emusion is not liable for loss, theft, or damage after you ask a carrier to forward or reroute a parcel.
8 | If something goes sideways
Late scan? No movement? Use the tracking link first, then reach out:
📧 [email protected] | ☎ (218) 427-4860
Our Dallas crew answers within one business day.
Your gear is pre-stocked in our Texas warehouse, primed for a swift ride to your doorstep. Thanks for choosing Emusion!